Refund policy – Vintage Farmers
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Refund policy

Returns & Refunds Policy

 

 

1. Order Cancellation

 

  • You may cancel your order by replying to the Order Confirmation email.
  • If the order has not been dispatched, it will be canceled and fully refunded.
  • If already dispatched, please reject the parcel upon delivery. The refund will be processed after the parcel is received back by us, excluding shipping charges.

2. Non-Returnable Items

 

  • Due to the perishable nature of our food products, they are non-returnable and non-exchangeable once delivered.
  • Non-food and non-perishable items may be returned within 30 days of receipt, provided they meet the return conditions below.

 

 

 

3. Return Eligibility

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase or order receipt is required.
  • Do not send items back to the manufacturer directly.

4. Non-Returnable & Exempted Categories

The following items cannot be returned or refunded:

  • Perishable goods (including food items and fresh produce)
  • Health, hygiene, or personal care products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards and downloadable products
  • Sale or discounted items

5. Refunds

  • Once your returned item is received and inspected, you will be notified via email of refund approval or rejection.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping and handling charges are non-refundable.

6. Late or Missing Refunds

  • If your refund is delayed, please check with your bank or credit card provider first, as processing times vary.
  • If the issue persists, contact us at 2019Farmers@gmail.com with your order details.

7. Exchanges

We only replace items that are defective or damaged.

To request an exchange, email 2019Farmers@gmail.com and send the item to:

Mana Velugu Vintage Farmers

C/O Marada Ramana Reddy

Baipalli Village, Akkupalli Post

Srikakulam District, Andhra Pradesh – 532219, India

8. Shipping for Returns

  • Customers must bear the return shipping cost.
  • Shipping charges are non-refundable.
  • For items valued above ₹1,000, please use a trackable courier service or purchase shipping insurance, as we cannot guarantee receipt of returned parcels.

9. Gift Returns

  • If marked as a gift and sent directly to you, you will receive a gift credit after the return is processed.
  • If not marked as a gift, the refund will be issued to the original purchaser.

Contact Us

For any queries or concerns regarding returns or refunds, please contact:

📞 +91 9160446777

📧 2019Farmers@gmail.com